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How do I shop the Black Friday sale?

You can shop the sale online at boomshankar.com.au and outlet.boomshankar.com.au. The 30% off Black Friday discount will be automatically applied at checkout on all eligible items. If the item you are trying to purchase is not included in the sale, t

What is your returns policy?

Items purchased on outlet.boomshankar.com or marked with FINAL SALE are not eligible for a return. Please choose carefully.

What is your Shipping policy?

We offer fast and free shipping for orders over $99 within Australia, orders under $99 will incur a $10 shipping fee. We also offer flat rate shipping to New Zealand for $15. Orders shipped outside Australia are $35 and are subject to taxes and dutie

Where is my order?

We understand the anticipation of receiving your order, and we apologise for any delays you may have experienced. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public h

How do I apply the Black Friday discount codes?

From 22 November, there is no need to apply the Black Friday discount code as it will be applied at the checkout automatically. All items on outlet.boomshankar.com are an extra 30% off the already reduced price. If you’re having trouble entering your

Can I combine my outlet and Boom Shankar online orders?

If you have placed an order on our outlet.boomshankar.com website and boomshankar.com.au, with multiple items, these items may only be available for dispatch from separate locations. In this instance, we are unable to combine your shipping from our d

Do you ship internationally?

Yes! We have a flat overseas freight charge of $35. We will not charge you Australian goods and services tax. Our International Postage is sent via Australia Post Pack & Track International and we will email you a tracking number.Importation to your

Do you offer expedited shipping & dispatch?

Yes, we do offer expedited shipping for domestic orders only for $15 Express Shipping. Please make sure to select express shipping at the checkout. We prioritise dispatch of orders with express shipping, especially during the Black Friday sales perio

How long will dispatch take?

We understand the anticipation of receiving your order, and we apologise for any delays you may have experienced. If you place an order on a Friday afternoon or over the weekend, it will be sent out during the week. We have extra warehouse staff work

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Why is my gift card is not working?

Store Credit, Boom Benefits rewards and gift cards from www.boomshankar.com.au and the Boom Shankar retail stores cannot be used at outlet.boomshankar.com.

Help, i received a faulty product

If you believe your item is faulty, you must contact us as soon as possible to describe the fault. We will endeavour to exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods to be re

What are your Christmas cut-off dates?

To give your gift the best chance of making it under your tree these holidays, we ask that you place your orders on or before the following dates: